We are all trying hard, I think, to get back on track with employees and customers after a particularly difficult time over the past 18 months or so.
In my video blog, I discuss a unique concept that you can apply today to create a positive environment for employees as well as a great customer experience.
Do you see The Spillover Effect in your companies? Are the eight drivers some of the behaviors and outcomes that you focus on for better results?
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Great info Barbara. But I would not assume anyone has too many metrics. Many don't have any at all and this would be an important way to get started.
ReplyDeleteYou're right of course, Mike. Relevant metrics make all the difference depending on what you're trying to accomplish. This Spillover Effect is really a concept that HR practitioners could lead in their organizations. They are right on top of all of it.
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